Email is our primary method of communication and we give a timely response within 24 business hours (M-F). We do have a contact phone number (1-855-727-0202); however, this is NOT a live line. Customers are able to leave a voice message with as much information as possible relating to their issue and a representative will call back as soon as possible. Phone services can be very expensive and we do not want this to interfere with donating the most we can to shelter animals and other causes that we support. Thank you for understanding!
Contact us here to send our Hero Support team an email. We'll get back to you ASAP (within 24 business hours)!